Support

We're here to help you get the most out of It's a Car Crash. Most questions are answered below. If you can't find what you need, email us and a real person will get back to you.

Common questions

How do I get started?

Download It's a Car Crash from the App Store and open it. You can use the guidance straight away. Setting up an optional profile takes a minute and makes some steps quicker when you need them.

The app can't detect my location

Location helps the app share where you are if you need help. Check that location permission is enabled for the app in your iPhone Settings, and that you have a signal. You can always pass your location on yourself if it can't be detected.

I'm having a problem or found a bug

Email us with your device model, iOS version, and a short description of what happened and what you expected. The more detail you can give, the faster we can reproduce and fix it.

How is my information handled?

Nothing you record in the app is shared without your explicit consent. You can read the full detail in our privacy policy.

How do I delete my data or account?

Email us from the address linked to your account and we'll help you remove your data. We'll confirm once it's done.

Looking for our privacy policy and terms? You can read them any time.